RELIABLE C-TS470-2412 EXAM PDF, RELIABLE C-TS470-2412 EXAM TIPS

Reliable C-TS470-2412 Exam Pdf, Reliable C-TS470-2412 Exam Tips

Reliable C-TS470-2412 Exam Pdf, Reliable C-TS470-2412 Exam Tips

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SAP C-TS470-2412 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.
Topic 2
  • Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.
Topic 3
  • Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.
Topic 4
  • Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q80-Q85):

NEW QUESTION # 80
What are steps included in the planning and execution of a recurring inspection? Note: There are 2 correct answers to this question.

  • A. A completion marks a service order and its corresponding planned date in the maintenance plan as finished.
  • B. A service order is automatically generated when activating the maintenance plan for the inspection.
  • C. A service order is automatically generated by scheduling the maintenance plan for the inspection.
  • D. When accepting a service order quotation, the system automatically creates a maintenance plan.

Answer: A,C

Explanation:
Arecurring inspectionin SAP S/4HANA Cloud Private Edition, Service uses a maintenance plan to schedule periodic checks. The correct steps areAandB. Let's explore this in detail.
Recurring Inspection Overview:
This process involves scheduling inspections via a maintenance plan, generating service orders, and completing them to update the plan.
* A completion marks a service order and its corresponding planned date in the maintenance plan as finished (A):When a service order (the call object) is completed (e.g., status "Technically Completed"), the system updates the maintenance plan, marking the corresponding planned date as finished. This shifts the scheduling to the next cycle (e.g., via transaction IP10).
* A service order is automatically generated by scheduling the maintenance plan for the inspection (B):Scheduling the maintenance plan (e.g., via IP10 or a background job) generates a service order based on the plan's cycle and call horizon. This order contains theinspection tasks.
Why Not the Others?
* C:Accepting a quotation creates a contract or order, not a maintenance plan, which is a separate planning object.
* D:Activating a maintenance plan sets it up but doesn't generate orders; scheduling does that.
Detailed Flow:
* Maintenance plan created with inspection cycle (e.g., every 6 months).
* Scheduling (IP10) generates a service order when the call date is reached.
* Order completed # Plan updated, next call scheduled.
"Recurring inspections involve scheduling a maintenance plan to automatically generate service orders, with completion updating the plan's planned dates."


NEW QUESTION # 81
What are possible steps in an in-house repair process in SAP S/4HANA Cloud Private Edition, Service? Note:
There are 3 correct answers to this question.

  • A. Generate a repair object based on the repair order status.
  • B. Create an in-house repair for a repair request from a customer.
  • C. Create an in-house repair after a pre-check for a repair object.
  • D. Perform a pre-check for an in-house repair and make a decision.
  • E. Post a goods receipt for a returned object.

Answer: B,D,E

Explanation:
The in-house repair process (scope item 3XK) in SAP S/4HANA Cloud Private Edition, Service involves handling customer repair requests and processing returned objects. Key steps include:
* Perform a pre-check for an in-house repair and make a decision: A pre-check assesses the repair object's condition to decide whether to proceed with repair, reject it, or take other actions. This is a standard initial step.
* Post a goods receipt for a returned object: When a customer returns a defective item, a goods receipt is posted (e.g., via transaction MIGO or a service order), creating a repair object in the system.
* Create an in-house repair for a repair request from a customer: This step involves creating a repair order (e.g., transaction type REPA) based on a customer's request, initiating the process.
* Generate a repair object based on the repair order status: Repair objects are not generated from order status; they are created upon goods receipt or manually.
* Create an in-house repair after a pre-check for a repair object: While a pre-check precedes repair, the repair order is typically created first, not after the pre-check as a separate step.These steps align with the SAP Best Practices for in-house repair."The in-house repair process includes performing a pre- check, posting goods receipt for returns, and creating a repair order based on customer requests." (SAP Signavio Process Navigator, In-House Repair).


NEW QUESTION # 82
In an SLA determination procedure, which of the following can you use? Note: There are 2 correct answers to this question.

  • A. Response profile
  • B. Service profile
  • C. Service contract
  • D. Service organizational unit

Answer: A,B

Explanation:
In SAP S/4HANA Cloud Private Edition, Service,Service Level Agreement (SLA)determination ensures that service transactions (e.g., service orders) meet predefined time or performance commitments. The SLA determination procedure uses specific profiles to calculate deadlines. The correct answers areservice profile (A)andresponse profile (B). Let's dive into this comprehensively.
What is SLA Determination?
SLA determination automatically assigns deadlines (e.g., response time, resolution time) to service items based on configured rules. It's critical for ensuring customer satisfaction and compliance with contractual obligations.
* Service profile (A):A service profile defines overall SLA parameters, such as the total time allowed to complete a service (e.g., "Resolve within 48 hours"). It's assigned to a service transaction or derived from a contract and includes settings like working hours or escalation rules. For example, a "Gold Service" profile might allow 24 hours for resolution.
* Response profile (B):A response profile specifies the initial response time (e.g., "Respond within 4 hours"). It focuses on the first action (e.g., acknowledging a customer issue) and is often paired with a service profile for a complete SLA framework. For instance, a "High Priority" response profile might mandate a 2-hour response.
Why Not the Others?
* Service contract (C):While a service contract may reference SLAs, it's not "used" in the determination procedure-it's a source document, not a configuration element like a profile. The SLA profiles are derived from or linked to it.
* Service organizational unit (D):This defines who performs the service, not the SLA deadlines. It influences assignment, not time-based SLA calculation.
How It Works in Practice:
* A service order is created (e.g., for a pump repair).
* The system checks the SLA determination procedure (customized in SPRO # Service # SLA Determination).
* Based on the item category or contract, it applies a service profile (e.g., 48-hour resolution) and response profile (e.g., 4-hour response).
* Deadlines are set and monitored (e.g., via the Service Order Issues app).
Additional Insight:
SLA profiles can incorporate calendar settings (e.g., excluding weekends) and priority levels,making them flexible for different scenarios. They're maintained in customizing under "Define Service Profiles" and
"Define Response Profiles."
"The SLA determination procedure utilizes service profiles and response profiles to calculate and enforce deadlines for service transactions."


NEW QUESTION # 83
Which of the following can you assign to a work center? Note: There are 2 correct answers to this question.

  • A. Maintenance planning plant
  • B. Planner group
  • C. Capacity category
  • D. Task list usage

Answer: C,D

Explanation:
Work centers in SAP S/4HANA Service (and Plant Maintenance) define execution locations and capacities:
* Task list usage: Specifies which task lists (e.g., service or maintenance) the work center can use, assigned in the work center master data (transaction CR01).
* Capacity category: Defines the type of capacity (e.g., labor, machine) available at the work center, critical for scheduling.
* Planner group: Assigned to technical objects or orders, not directly to work centers.
* Maintenance planning plant: A work center is assigned to a plant during creation, but the plant itself isn't assigned to the work center as a customizable attribute.These settings are configured in the work center master record."Assign task list usage and capacity categories to a work center to define its operational scope." (SAP Help Portal, Work Center Master Data).


NEW QUESTION # 84
Which of the following objects are relevant to determine the correct plant and storage location in service order processing when reserving spare part items? Note: There are 3 correct answers to this question.

  • A. Work center
  • B. Service team
  • C. Service organization
  • D. Sales area
  • E. Service employee

Answer: A,C,E

Explanation:
In SAP S/4HANA Cloud Private Edition, Service, when reserving spare parts in service order processing (e.
g., scope item 3D2: Service Order Management and Monitoring), the system determines the plant and storage location based on specific objects:
* Service organization: This defines the organizational unit responsible for the service, which is linked to a plant. The plant is a key attribute in logistics and inventory management, making it critical for spare part reservations.
* Work center: The work center specifies where the service is performed and is directly tied to a plant. It influences the storage location from which spare parts are drawn, especially in in-house or field service scenarios.
* Service employee: The employee assigned to the service order can influence the plant and storage location, particularly in field service scenarios where parts are reserved from a technician's stock (e.g., van stock linked to a specific storage location).
* Sales area: While relevant for sales processes, it does not directly determine plant or storage location for spare parts in service order processing.
* Service team: Teams are organizational groupings but do not have a direct system linkage to plant
/storage location determination for reservations.This logic is part of the integration between service management and logistics in SAP S/4HANA, ensuring accurate inventory allocation."The plant and storage location for spare parts in a service order are derived from the service organization, work center, and assigned service employee." (SAP Help Portal, Service Order Processing).


NEW QUESTION # 85
......

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